How to communicate a price increase to your regulars. When to raise, how much, scripts for text and email, handling pushback, and timing it right.
Handle last-minute order cancellations as a food vendor. Cancellation policies, deposit requirements, cutoff times, and what to do with leftover products.
12 thank-you systems that build real customer loyalty without discount codes. Handwritten notes, surprise extras, birthday recognition, and more.
How to fire a difficult customer without drama. Warning signs, scripts for text and email, handling bad reactions, and preventing future problem customers.
Set expectations on custom food orders. Intake checklist, pricing structure, deposit policy, rush fees, change cutoffs, and confirmation scripts.
How to handle being copied at the farmers market. Legal protections, differentiation strategies, when to confront vs let go, and competing on brand.
Create a VIP experience for your best food customers. Identify top buyers, low-cost perks that work, personal touches, and when to formalize a loyalty program.
How to ask for referrals as a food vendor without being awkward. Timing, scripts, incentives, and tracking to grow your customer base through word of mouth.
How to handle friends and family who expect free food from your business. Setting boundaries, the real cost of giving away products, and scripts that work.
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